Comprehensive Workforce Development & Performance Optimization Training for Frontline Workers: Patient Transport, Food & Nutrition Services, Environmental Services, Security, and More
Advance your career with specialized workforce development and performance optimization programs designed for frontline workers—including patient transport, food and nutrition services, environmental services, security, and other essential industries. Gain vital skills, boost workplace performance, earn recognized certifications, and excel in frontline roles across healthcare, hospitality, education, public safety, and beyond.
Challenges we help you solve

Empowered Leadership
Equip your leaders with the mindset, tools, and confidence to lead with clarity and impact. Our programs go beyond theory, focusing on real-world leadership skills, emotional intelligence, team dynamics, and strategic decision-making. Whether you're cultivating new managers or sharpening the edge of seasoned executives, we help your leadership thrive in today’s evolving workplace.

High-Performance Culture
Build a culture where excellence is expected and supported. Our performance management training helps organizations set clear expectations, deliver effective feedback, and drive continuous improvement. From goal-setting to coaching and performance reviews, we help teams stay focused, engaged, and aligned with your business objectives.

Inclusive Workplaces & Cultural Intelligence
Diversity and inclusion aren’t just policies—they’re powerful strategies for innovation and connection. We help teams recognize unconscious biases, communicate across cultures, and build environments where everyone feels seen, valued, and empowered to contribute. By fostering inclusive leadership and equitable practices, we enable your organization to thrive in a diverse world.

Adaptive Transformation
Change is no longer a one-time event—it’s a constant. We help teams and leaders embrace change with resilience and purpose. From navigating restructures and digital transformation to driving cultural shifts, our programs support the human side of change. We equip your workforce with the agility, communication skills, and mindset needed to lead and adapt in fast-paced environments—turning uncertainty into opportunity.

Career-Ready Competencies
Success in today’s workplace requires more than technical know-how. We help professionals build the soft skills that truly set them apart—communication, time management, critical thinking, adaptability, and emotional intelligence. Through engaging, practical sessions, we empower individuals at every level to lead meetings, resolve conflict, manage priorities, and represent their organizations with confidence and professionalism.

Workplace Culture
A strong, values-driven culture isn’t just a “nice to have”—it’s a strategic advantage. We help organizations define, strengthen, and live their culture every day. Through intentional training and alignment programs, we foster trust, collaboration, and accountability at every level. Whether you're building culture from the ground up or realigning after growth or change, we guide you in creating a workplace where people feel connected, motivated, and proud to contribute.
Sick of wasting money on training that doesn’t stick?
“Learners forget 70% of new information within a day, and 90% within a week without reinforcement.”
— Association for Talent Development (ATD), 2018
“Just 12% of employees apply new skills learned in training to their jobs.”
— Harvard Business Review, 2016
“As much as 90% of training dollars have no lasting impact on performance.”
— Training Industry Magazine, 2019
Empower Your Learning
Explore our collection of participant workbooks and instructor guidelines, designed to enhance the learning experience.
Our ServicesKey learning objectives you don't want to miss
What is a CHT?
The Certified Healthcare Transporter (CHT) Instructor program is a hospital-based train-the-trainer initiative led by Certified Healthcare Transporter Instructors (CHTI). Through this program, patient transporters achieve proficiency in one or more of the three courses within the CHT curriculum: Technical Skills Training for Healthcare Transporters (CHT-1), CHOICES: Ethics for the Workplace (CHT-2), and Strategic Skill Building for Healthcare Transporters (CHT-3 / CHT). This curriculum was developed through a partnership between Impact Training Company (ITC) and the National Association of Healthcare Transport Management (NAHTM) to establish a national standard for patient transporter training and enhance on-the-job performance through effective instruction delivered by certified trainers.
What is Strategic Skill Building?
This course is designed to enhance the skills of learners in various areas, including communication, problem-solving, and operational procedures. The primary goal is to create a supportive learning environment that promotes group identity and facilitates personal learning goals through self-assessment and Performance Indicator Rating Scales. Participants are encouraged to evaluate their knowledge and experiences to predict outcomes effectively.
What is Choices Ethics for the workplace?
Is a dynamic course designed to empower participants in understanding and applying ethical principles and responsible decision-making within the professional environment. Through engaging modules, the course explores the foundational elements of workplace success, including personal values and their influence on integrity, effective interpersonal communication through understanding behavioral styles (Direct, Interested, Cautious, Supportive), the power of motivation and goal-setting, strategies for adapting to change and managing stress, the importance of customer service excellence, fostering innovative thinking, and mastering conflict resolution techniques. This valuable training equips individuals to navigate workplace complexities with confidence, enhance their interactions, and cultivate personal responsibility for greater professional achievement.
What makes Impact Training Company Standout?

Diverse Training Offerings
We offer a wide range of services, including certifications, books, and online learning platforms. This diversity ensures that clients have access to various resources tailored to their specific needs.

Experienced and Dedicated Team
The team comprises seasoned professionals with extensive experience in training and consultancy. Their expertise ensures that clients receive high-quality, results-oriented training programs.

Flexible Learning Options
Impact Training Company provides flexible learning options, including in-person training, online courses, and virtual sessions. This flexibility allows learners to choose the mode of learning that best fits their schedules and preferences.

Continuous Improvement
Impact Training Company is dedicated to continuous learning and development, both for their clients and within their organization. They strive to provide up-to-date content and innovative training methodologies to ensure ongoing growth and development.

Client-Centered Approach
They prioritize building strong, collaborative partnerships with clients, ensuring that training programs are tailored to meet specific organizational needs and objectives.

Workforce Development Programs
Impact Training Company specializes in transforming workforces by providing workers and trainees with the knowledge, skills, and abilities necessary to excel in today's competitive landscape. Their premier training courses are designed for maximum impact, equipping individuals to reach their full potential.
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