Comprehensive Workforce Development & Performance Optimization Training for Frontline Workers: Patient Transport, Food & Nutrition Services, Environmental Services, Security, and More

Advance your career with specialized workforce development and performance optimization programs designed for frontline workers—including patient transport, food and nutrition services, environmental services, security, and other essential industries. Gain vital skills, boost workplace performance, earn recognized certifications, and excel in frontline roles across healthcare, hospitality, education, public safety, and beyond.

Challenges we help you solve

Sick of wasting money on training that doesn’t stick?

Why most learning fails to translate into behaviour change: 
70%
Forgotten in 24 Hours

“Learners forget 70% of new information within a day, and 90% within a week without reinforcement.”

— Association for Talent Development (ATD), 2018

12%
Apply Training on the Job

“Just 12% of employees apply new skills learned in training to their jobs.”

— Harvard Business Review, 2016

90%
Training Has No Lasting Impact

“As much as 90% of training dollars have no lasting impact on performance.”

— Training Industry Magazine, 2019

Empower Your Learning

Explore our collection of participant workbooks and instructor guidelines, designed to enhance the learning experience.

Our Services

Key learning objectives you don't want to miss

What is a CHT?

The Certified Healthcare Transporter (CHT) Instructor program is a hospital-based train-the-trainer initiative led by Certified Healthcare Transporter Instructors (CHTI). Through this program, patient transporters achieve proficiency in one or more of the three courses within the CHT curriculum: Technical Skills Training for Healthcare Transporters (CHT-1), CHOICES: Ethics for the Workplace (CHT-2), and Strategic Skill Building for Healthcare Transporters (CHT-3 / CHT). This curriculum was developed through a partnership between Impact Training Company (ITC) and the National Association of Healthcare Transport Management (NAHTM) to establish a national standard for patient transporter training and enhance on-the-job performance through effective instruction delivered by certified trainers.

What is Strategic Skill Building?

This course is designed to enhance the skills of learners in various areas, including communication, problem-solving, and operational procedures. The primary goal is to create a supportive learning environment that promotes group identity and facilitates personal learning goals through self-assessment and Performance Indicator Rating Scales. Participants are encouraged to evaluate their knowledge and experiences to predict outcomes effectively.

What is Choices Ethics for the workplace?

Is a dynamic course designed to empower participants in understanding and applying ethical principles and responsible decision-making within the professional environment. Through engaging modules, the course explores the foundational elements of workplace success, including personal values and their influence on integrity, effective interpersonal communication through understanding behavioral styles (Direct, Interested, Cautious, Supportive), the power of motivation and goal-setting, strategies for adapting to change and managing stress, the importance of customer service excellence, fostering innovative thinking, and mastering conflict resolution techniques. This valuable training equips individuals to navigate workplace complexities with confidence, enhance their interactions, and cultivate personal responsibility for greater professional achievement.

What makes Impact Training Company Standout?

Recognized as a leader in our industry

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