Nationally recognized patient transport training and CHT/CHTI certification, combined with operational consulting, departmental assessments, and proven frameworks that improve healthcare performance.
Credentialing managed by ITC · Developed with & endorsed by NAHTMThey suffer from operational friction, leadership gaps, inconsistent execution, and unreliable systems. Impact Training Company helps organizations close those gaps through workforce development, certifications, assessments, consulting, and proven operational frameworks.
Training · Certifications · Assessments · Consulting · Operational Frameworks
Hospital leaders aren't searching for an acronym, they're solving staffing, throughput, and performance challenges. Start with yours.
Training programs for frontline staff, supervisors, and leaders.
View Training →Industry-recognized credentials that validate competency and professional growth.
View Certifications →Identify operational friction, performance gaps, and improvement opportunities.
View Assessments →Implementation support, operational consulting, and proven improvement methodologies.
View Consulting →Reduce throughput barriers that prevent beds from becoming available.
Improve productivity, responsiveness, patient experience, and accountability.
Improve staffing, workloading, room turnaround, and performance standards.
Reduce shortages, waste, losses, and inventory problems.
Develop frontline leaders, supervisors, and managers.
Improve consistency, accountability, and operational performance.
Credentialing managed by ITC; programs developed with and endorsed by NAHTM.
Online foundational certificate for new and aspiring transporters.
Learn More →
National credential covering technical skills, ethics & strategic skill building.
Learn More →
Train-the-trainer pathway that builds internal transport education capacity.
Learn More →
SoonFor transport leaders, supervisors, managers & directors.
Join the Interest List →An advanced credential for transport leaders and managers, the next step beyond CHT and CHTI, and a flagship ITC credential.
Our expertise extends beyond patient transport into the departments that directly impact hospital performance, diagnosed through assessments, fixed through consulting.
Identify operational barriers, performance gaps, and opportunities for improvement.
Engagements are led by Donald Sipp, Senior Director at Ruck-Shockey Associates, Inc., and delivered through the ITC–RSA partnership.
Impact Training Company's consulting services are led by Donald Sipp, Senior Director at Ruck-Shockey Associates, Inc., combining workforce development expertise with nationally recognized healthcare operations consulting experience.
Explore Ruck-Shockey →
With 25+ years in healthcare operations, Donald advises health systems nationally on workforce performance and patient throughput. Organizations work directly with Donald Sipp Jr. for senior-level healthcare operations expertise.
Hospital names stay confidential, so the case for ITC rests on track record, not logos.
Affiliations: NAHTM · AHE.
The operational framework behind When Beds Don't Move. Flow Physics™ helps healthcare organizations improve throughput by reducing operational friction and increasing execution reliability.
Built on First Movement Time™, Activation Windows™, and a seven-engine model of hospital flow.
Explore Flow Physics™
The models behind the book, how flow breaks, and how the support-services chain holds it together.
The Choices Workforce Performance System: nine behavioral Cores in three packages: Execution, Performance Stability, and Leadership & Growth, built on a foundational workplace-ethics curriculum. Co-authored by Jorie W. Philippi and Donald Sipp Jr.; applicable to any industry, role, or level.
From the Flow Physics™ series to the workbooks and ethics library your teams already use.
The patient-transport core and flagship technical-skills sets.
One workbook per frontline role, the breadth that powers your mailing list.
The workplace-ethics book series, available individually.
Where the platform is headed.
A growing body of throughput frameworks and tools.
Connecting transport, EVS, linen, nutrition & facilities into one operational model.
The apex transport-management credential, launching late 2026.
An example of what active, demand-aligned support-services operations delivered in one documented engagement at a 450-bed tertiary-care teaching hospital (Level II Trauma, Comprehensive Stroke, high-acuity inpatient services). Results vary by facility.
Example results from a single documented engagement. Operational outcomes vary by facility, staffing model, and baseline conditions.
Tell us what you need \u2014 consulting, an operational assessment, training, or a general question \u2014 and we\u2019ll follow up.
Stay informed. Stay certified. Join our mailing list for training updates, research highlights, and exclusive offers.
