Last updated October 10, 2026
This policy covers purchases from ImpactTrainingCompany.com, offered by Impact Training LLC, doing business as Impact Training Company. Online courses and exams sold on ImpactTrainingOnline.com follow the ImpactTrainingOnline.com Refund Policy.
Printed workbooks
Workbooks are printed to order for each purchase, so they cannot be returned or refunded.
If your workbooks arrive damaged or you receive the wrong items, email info@ImpactTrainingCompany.com within 7 days of delivery with your order number and photos of the damage or the items received. Once we confirm the problem, we will ship replacement workbooks at no cost to you.
CHTI instructor classes
- 14 or more days before the class: cancel for a full refund.
- Less than 14 days before the class: no refund, but you can move your seat one time to a future class.
- Send someone else: another person from the same facility can take your seat at any time. Email us their name and email address.
- No-shows are not refunded.
- If we cancel or reschedule a class, you can choose a full refund or a seat in the new class.
Certification and renewal fees
Certification and renewal fees are not refundable. If you submit a package that is missing items, we will tell you what is needed so you can complete it.
Purchase orders and invoices
The same terms apply to orders paid by purchase order or invoice. Approved refunds are credited to the invoice or returned to the payer.
How to request a refund or report a problem
Email info@ImpactTrainingCompany.com with your order or invoice number. Approved refunds go back to your original payment method within 10 business days.