Leadership books on hospital throughput and capacity, plus the participant workbooks used in healthcare transporter training and certification.
Books for the leaders setting direction. Workbooks for the teams doing the work.
Departments rarely disagree that throughput is a problem. They disagree about what is causing it. Written material gives an organization one description everyone can work from.
The book explains why hospital flow breaks down. The companions turn that explanation into something a department can actually run.
Why capacity problems persist even when everyone is working hard. Introduces Flow Physics™, First Movement Time™, Activation Windows™, and the seven-engine model — the operating concepts behind the consulting and certification work.
The frameworks are practical, immediately applicable, and they work. L’Trentis Smith · Licensed Nurse and Clinical InstructorRead About This Book Buy on Amazon
Companion
The hands-on companion. Engine sections, tracking logs, escalation protocols, scorecards, a deployment path, and a financial model.
ISBN 979-8-9960313-2-0
Order the workbook →A concise leadership version focused on timing architecture, financial exposure, and the decisions that change the morning.
Request the brief →Four highest-leverage tools: First Movement Time™, Engine 0 & 1 activation, the Daily Flow Huddle, and the Quick Flow Scorecard.
See what’s inside →The materials teams work through in the classroom and on the floor — part of the CHT pathway and the Choices behavioral curriculum.
CHT workbook
The technical foundation for healthcare transporters: safe patient handling, equipment, infection prevention, and the mechanics of the role.
View the workbook →
CHT workbook
The judgment layer: communication under pressure, prioritization, escalation, and working as part of the wider flow system.
View the workbook →
Behavioral curriculum
The foundational workplace-ethics curriculum behind the Choices Workforce Performance System. Co-authored by Jorie W. Philippi and Donald Sipp Jr.
View the workbook →The books set direction for the people accountable for movement. The workbooks train the people doing it.
Accountable for capacity and throughput across the organization.
Managing the daily reality of bed turnaround and placement.
Transport, EVS, linen, food and nutrition, and facilities — where flow is actually executed.
CHTIs and transporters working through the participant workbooks toward certification.
The value shows up when a title stops being a book and becomes reference material a team points at during a disagreement.
Executive and director teams work from the same definitions, so the same decision is not relitigated every month.
Workbooks run in classrooms, onboarding, and coaching without needing to be rewritten first.
Concepts connect to measures already tracked — turnaround, first movement, and execution reliability.
Consulting engagements finish. The shared language stays with the organization.
Additional titles extend the Flow Physics™ library into the other support services that determine whether a hospital moves. Nothing carries a date until release is confirmed.
Extending the framework into linen, transport, and the other engines that decide whether the morning holds together.
Dated when confirmedFor executive teams, directors, and managers on turning strategy into daily execution — clearer ownership and follow-through that survives a busy week.
Dated when confirmedMaterials built to run a session rather than be read — structured exercises a department can work through together.
Dated when confirmedReading changes vocabulary. Changing operations takes structured work. The framework, the consulting, and the credential are the same body of thinking at different depths.
The framework itself: First Movement Time™, Activation Windows™, and the seven-engine model of hospital flow.
See the framework →Assessment and engagement work that applies the framework inside a specific hospital or health system.
Explore consulting →The credential pathway the participant workbooks belong to, training and validating the frontline transport workforce.
See the credential →Two audiences. The Flow Physics™ titles are for leaders accountable for throughput and capacity — COOs, VPs of operations, patient flow and command center leaders, and support services directors. The participant workbooks are for the frontline staff and instructors working through CHT certification and the Choices curriculum.
The hands-on companion to When Beds Don’t Move. It contains engine sections, tracking logs, escalation protocols, scorecards, a deployment path, and a financial model. ISBN 979-8-9960313-2-0.
Yes. The participant workbooks are built for classroom and on-the-job use within the CHT pathway, and the Flow Physics™ titles are written to be taught in leadership discussions, management development, and departmental workshops.
Contact Impact Training Company for organizational orders. Bulk copies are commonly paired with a workshop, assessment, or certification engagement.
Additional titles in the Flow Physics™ library are in development. Release dates are announced once confirmed — nothing carries a date until it is scheduled.
Tell us what you need — single copies, bulk orders for a team, or workbooks for a training cohort.
Prefer email? Write to info@ImpactTrainingCompany.com.
