Healthcare Consultant · Author · Speaker · Educator · Creator of Flow Physics™
Founder of Impact Training Company, creator of Flow Physics™, and healthcare operations consultant helping hospitals improve patient flow, support services performance, and frontline workforce development.
Authority you can build on
Across healthcare transport, support services, frontline leadership, and workforce development programs.
Impact Training CompanyThe Certified Healthcare Transporter, the national credential for hospital patient transporters. Donald owns the program, has refined it, and supports its delivery.
Curriculum endorsed by NAHTMApplying throughput thinking to how patients and work actually move through a hospital.
Author, “When Beds Don’t Move”
Donald is the founder of Impact Training Company and a healthcare operations consultant. His focus is the part of the hospital most people overlook: how patients and work actually flow, and the frontline teams who make that flow happen.
He is the creator of Flow Physics™ and author of When Beds Don’t Move, bringing throughput thinking to patient movement and support services operations.
Donald owns the CHT (Certified Healthcare Transporter) credential, the national credential for hospital patient transporters, which he has revised and continues to advance, and he supports its delivery to hospitals. He also leads the CHOICES workforce program and works within the CHTI instructor pathway, with curriculum endorsed by NAHTM and a new program, CPTMP, in development.
Donald also serves as Senior Director with Ruck-Shockey Associates, supporting healthcare operations improvement across EVS, transport, linen, food, facilities, and support services.
EVS room turnaround cut from 93 to 58 minutes at a 450-bed tertiary-care teaching hospital.
A system-level transformation through demand-aligned staffing, dispatch ownership, standardized workflow, and real-time communication. Presented as a case study at AHE Exchange26.
See the case studyFrom hospital-wide flow to the frontline credential.
Consulting that helps hospitals find and fix the bottlenecks that keep beds from turning over.
Explore consulting →EVS, transport, linen, food, and facilities: the engine room of hospital throughput.
See operations →The CHT credential and the CHTI instructor pathway, so hospitals can certify their own teams.
See the CHT →The CHOICES program: developing frontline staff and the leaders who manage them.
About CHOICES →Donald works with hospitals, health systems, and support services leaders facing:
Donald speaks and writes for the healthcare operations community, on patient flow, support services, and building a credentialed frontline workforce. Featured and involved with:
Donald is a father first. The same things he wants for his own boys, to be seen, developed, and given a real path forward, are what he wants for the frontline workforce most hospitals overlook.
That belief is the engine behind everything here: dignity for the people who keep hospitals running, and better outcomes for the patients they serve.
Pick the path that fits: each one starts a direct conversation.
Tell us about your organization and goals: consulting, support services, credentialing, or developing your team. We’ll follow up.
Prefer email? Write to info@ImpactTrainingCompany.com.